Cookie Policy
This Cookie Policy (“Policy”) explains how our gaming platform uses cookies and similar tracking technologies to enhance your gaming experience, maintain platform security, and provide personalized services. We are committed to transparency regarding our data collection practices and compliance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Policy applies to all visitors and registered players who access our platform. Last updated: January 18, 2026.
What Are Cookies and Similar Technologies
Cookies are small text files stored on your device that contain information about your browsing activity and preferences. Our platform also utilizes similar technologies such as web beacons, pixels, local storage, and session storage to track user behaviour and optimize functionality. These technologies enable us to recognize returning players, remember your preferences, and analyze how you interact with our gaming offerings. When you visit our platform, these files are automatically created unless you have disabled them in your browser settings. Understanding how these tools work helps you make informed decisions about your privacy and online gaming experience.
Types of Cookies We Use
Our gaming platform employs four primary categories of cookies, each serving distinct functions to support your gameplay and our operational requirements:
| Cookie Type | Purpose | Duration | Examples |
|---|---|---|---|
| Essential Cookies | Required for platform security, account authentication, and core functionality. These cookies are necessary for you to access your account, process payments, and verify your identity during login sequences. | Session or 12 months | Session tokens, authentication credentials, CSRF protection |
| Functional Cookies | Remember your personal preferences, language selection, display settings, and gameplay history. These enhance user experience by personalizing interface elements and maintaining your preferred game categories. | 6-24 months | Language preferences, theme selection, game favourites, volume settings |
| Analytical Cookies | Collect data about how players interact with our platform, including pages visited, games played, time spent, and navigation patterns. This information helps us improve platform performance and user interface design. | 24 months | Google Analytics identifiers, page view tracking, click tracking, event logging |
| Marketing Cookies | Enable targeted advertising, promotional campaigns, and remarketing efforts. These cookies track your interests and behaviour to deliver relevant offers and advertisements across our platform and partner websites. | 12-24 months | Facebook Pixel, conversion tracking, interest-based advertising identifiers |
Legal Basis for Cookie Usage
Our use of cookies is based on several legal foundations compliant with Canadian privacy standards. Essential cookies are deployed to fulfill our contractual obligations to provide gaming services and maintain platform security. Functional and analytical cookies are implemented based on your consent and our legitimate interests in platform optimization. Marketing cookies require explicit consent before deployment. All cookie usage aligns with PIPEDA requirements and respects your rights regarding personal information collection and processing. We do not use cookies for purposes beyond what is disclosed in this Policy without obtaining your explicit consent first.
Managing Your Cookie Preferences
Upon first visiting our platform, you will encounter a cookie consent banner allowing you to accept, reject, or customize your cookie preferences. You may modify these settings at any time through your account preferences or by accessing our Cookie Management Centre. Essential cookies cannot be disabled as they are required for platform functionality and legal compliance. However, you have full control over functional, analytical, and marketing cookies. Your preference choices are stored in a cookie that expires after thirteen months, at which point you may be prompted to review your selections again. Changing your cookie settings does not affect cookies already stored on your device.
Third-Party Cookie Partners
Our platform integrates with third-party service providers who may set their own cookies for analytics, advertising, and payment processing purposes. These partners include:
- Google Analytics for website traffic analysis and user behaviour tracking
- Facebook and similar social media platforms for cross-platform advertising and audience insights
- Payment processors and financial institutions for secure transaction handling and fraud prevention
- Customer support software providers for chat functionality and ticket management
- Responsible gaming organizations for compliance monitoring and player protection verification
Each third-party partner maintains their own privacy policy governing cookie usage. We recommend reviewing these policies to understand how your data is processed by external entities. We maintain data processing agreements with all partners ensuring PIPEDA compliance and appropriate safeguards for your information.
How to Control and Delete Cookies
You have multiple options for managing cookies on your devices:
- Browser Settings: Most browsers allow you to control cookie acceptance through privacy settings. Access settings through your browser menu and navigate to Privacy or Security options to customize cookie preferences.
- Google Chrome: Click the menu icon, select Settings, navigate to Privacy and Security, choose Cookies and other site data, and configure your preferences.
- Mozilla Firefox: Open Preferences, select Privacy & Security tab, scroll to Cookies and Site Data section, and adjust settings according to your requirements.
- Safari: Access Preferences, navigate to Privacy tab, adjust cookie settings under Cookies and website data options.
- Microsoft Edge: Open Settings, select Privacy and Services, scroll to Cookies and other site data, and configure preferences.
- Mobile Devices: iOS and Android devices offer privacy settings within their respective settings applications allowing cookie and tracking management.
- Do Not Track: If your browser supports Do Not Track functionality, you may enable this feature to signal your privacy preference to websites.
- Cookie Deletion: You may delete cookies stored on your device by accessing browser history and cache settings, then selecting options to clear cookies and browsing data.
Impact of Disabling Cookies
While you have the right to disable cookies, doing so may significantly impact your gaming experience on our platform. Disabling essential cookies may prevent you from logging into your account, accessing your funds, or playing games. You may experience difficulties with game loading, interface personalization, and account security verification. Functional cookies enhance convenience by remembering your preferences and gameplay history; their absence requires manual reconfiguration each visit. Analytical cookies help us improve platform performance; their absence limits our ability to identify and resolve technical issues. Marketing cookies enable personalized promotions; disabling them results in generic advertising rather than offers matched to your interests. We recommend maintaining essential cookies enabled while customizing preferences for other cookie categories.
Your Privacy Rights and Data Protection
Under PIPEDA and applicable Canadian privacy legislation, you retain several rights regarding your personal information collected through cookies:
- Right to access collected data and receive information about how it is processed
- Right to correct inaccurate or incomplete information stored in cookies and our systems
- Right to withdraw consent for non-essential cookie usage at any time
- Right to request deletion of your data subject to legal retention requirements
- Right to lodge complaints with Canadian privacy authorities regarding our cookie practices
- Right to understand the purposes for which your data is collected and utilized
- Right to opt-out of direct marketing communications and targeted advertising
To exercise any of these rights, contact our Privacy Officer through the designated channels on our platform. We will respond to legitimate requests within thirty days or as required by applicable legislation.
Policy Updates and Contact Information
We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our operational practices. Material changes will be communicated through platform notifications or email to registered players. Your continued use of our platform following policy modifications constitutes acceptance of updated terms. For questions regarding this Cookie Policy, data processing practices, or to exercise your privacy rights, please contact our Privacy and Compliance Department through the “Contact Us” section on our website or email our designated privacy contact. We are committed to addressing your concerns and maintaining transparency regarding cookie usage and data protection practices on our gaming platform.